Terms & Conditions: Massage Sessions

 

Massage Appointments

Upon making a booking, you will receive an email confirming all the important details, along with a reminder 24hrs prior to your appointment. Please check that all information (appointment time, appointment type) are correct.

First appointment bookings will require an intake form to be filled in before you appointment. Please arrive 5 minutes before so this can be done.

Block Purchases

Massage blocks are sold in blocks of 5 and 10 and are valid for a period of 24months from the date of purchase unless stated otherwise. Blocks of massage may be shared by prior agreement. Fees are non-refundable and there is no cash alternative. Blocks purchased are a contract with The Dragonfly Sports Massage Clinic and not with any specific therapist and not liable for refund if preferred therapist is unavailable.

Cancellations & Late Cancellation Policy: 24 HOURS

The Dragonfly Sports Massage Clinic operate a 24h cancellation policy whereby any booked sessions must be cancelled at least 24 hours before the scheduled start time. In any other case, the session will be charged and, if applicable, be deducted from the remainder of your package. Failure to attend an appointment with less than 24 hours’ notice of cancellation will incur the charge for the full appointment.

If you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case-by-case basis.

Late Arrivals: Please arrive a few minutes prior to the start of your appointment time. If you need to arrive later or leave earlier, it is your discretion to do so, but time will not be made up by overrunning or adding time to subsequent appointments.

Confidentiality

All client information and clinical records will be safeguarded by The Dragonfly Sports Massage Clinic and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

Each therapist working for The Dragonfly sports Massage Clinic will have access to these records only for the duration of their contract and solely for the purpose of providing you with the most appropriate treatment.

Health & Safety

All therapists are qualified, hold a current First Aid certificate, and hold professional and public indemnity insurance, for the services that they provide.

Due to the nature of hands-on and massage therapy, and the need for close contact, all Dragonfly therapists will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in The Dragonfly Sports Massage Clinic contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend an appointment if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact the clinic at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness and choose to cancel without rescheduling, charges may still apply.

The Dragonfly Sports Massage Clinic, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Clinic.

The Dragonfly Sports Massage Clinic holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from the clinic and may also result in criminal proceedings.

Disclaimer

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep The Dragonfly Sports Massage Clinic up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

All therapists at The Dragonfly Sports Massage Clinic may refuse to treat any client or part of their body with just and reasonable cause. The Dragonfly Sports Massage Clinic reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.